Responsibilities

The General Tool (GT) Service Technician is all about producing strong and reliable tools to help our customers get the job done right. We actively listen to understand customer needs and show care and understanding to ensure a smooth experience.  With safety at the forefront, we inspect, test, and service each piece of equipment with care and efficiently address issues. Responsibilities include:

• Ensure all equipment is rental ready by cleaning, checking, refueling, operating, and testing equipment.
• Understand and conduct the basic service requirements for all equipment including checking/gapping spark plugs, replacing air filters, checking recoils and ropes, greasing/lubricating bearings/joints, replacing/tensioning belts, etc.
• Effectively transfer product knowledge to customers including explaining features and benefits, safe operating techniques, and promoting related accessories and products.
• Service customer needs by demonstrating a thorough understanding of how our equipment exceeds, meets, or falls short in certain applications.
• Treat every customer in a fair and consistent manner, resolving issues as they arise.
• Work with the Parts Department to support in-store merchandising initiatives including pricing, parts and inventory stock, product placement, annual inventory initiatives, etc.
• Complete all work orders and related documentation on the service and maintenance of equipment to preserve the integrity of the rental management computer system.
• Participate in and ensure daily “COMPASS” is complete.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws.  Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

Requirements