Responsibilities

Key Responsibilities

• Operational Management: Direct and evaluate the day-to-day operations of the furniture store to ensure smooth workflow, excellent customer service, and efficient use of store resources.
• Staff Leadership: Train, supervise and support staff in product knowledge, fostering a productive work environment through effective mentorship and performance management.
• Strategic Planning: Analyze market trends and consumer demand to forecast sales volumes and adjust inventory strategies accordingly.
• Budgeting: Assist the owners in planning store budgets, asroutine expenditures, monitoring revenues, and reviewing sales performance to support the financial goals of the business.
• Marketing & Promotions: Develop and implement effective marketing strategies to promote furniture collections, including photo editing and regular website updates with new product listings and high-quality photography, to drive customer acquisition and enhance brand presence.
• Customer Relationship Management & Sales: Provide knowledgeable product guidance to customers, including information on, finishes, dimensions, functionality, and furniture care; resolve customer concerns and maintain high customer satisfaction.
• Technical Proficiency: Adaptable and quick to learn day-to-day business software, including inventory management and point-of-sale (POS) systems, to maintain accurate records and support store operations.
• Physical Logistics, Inventory & Delivery: Receive, inspect, and manage furniture inventory; work with suppliers to confirm product availability, pricing, delivery timelines, and purchase terms; perform specialized furniture assembly; coordinate and schedule deliveries to ensure efficient and timely arrival of products; and perform deliveries as required, including periodic lifting of up to 50 lbs using proper manual handling techniques and equipment.

Requirements

Employment Requirements

• Completion of secondary school is required
• A minimum of 5 years of management experience in sales and retail operations is required
• A minimum of 3 years of experience in the furniture retail industry or a closely related retail environment is required
• Strong leadership, customer service, communication, and organizational skills are required.
• Experience with inventory management, point-of-sale systems, product merchandising, and staff supervision is considered an asset.

Skills

• Strong leadership and team management skills
• Excellent customer service and sales skills
• Ability to analyze sales trends and support business growth
• Strong problem-solving and decision-making skills
• Ability to train, supervise, and motivate staff
• Strong organizational and time management skills
• Knowledge of furniture products, materials, finishes, and proper handling is considered an asset
• Ability to coordinate deliveries, manage customer orders, and ensure a positive customer experience

How to Apply

Interested applicants are invited to submit their resume and cover letter by email. Please include details of your relevant experience in retail management, customer service, sales, and store operations.

Email: pwfurniturejobs@gmail.com 

We thank all applicants for their interest. Only those selected for an interview will be contacted.

We are an equal opportunity employer and welcome applications from everyone. We especially encourage people from groups that are often underrepresented — such as youth, Indigenous peoples, newcomers, and people with disabilities — to apply. We value different backgrounds and believe diversity makes our team stronger.